Patient Right and Responsibilities

Your Responsibilities as a hospital patient:

• To provide complete and accurate information about his/her health, including present condition, past illness, hospitalizations, medications, natural products and vitamins and any other matters that pertain to his/her health.
• Provide complete and accurate information including full name, address and other information.
• To ask questions when he/she does not understand what the doctor or other members of the healthcare team tells about diagnosis or treatment. He/she should also inform the doctor if he/she anticipates problems in following prescribed treatment or condition alternative therapies.
• Abide by all hospital rules and regulations:
  • Comply with the no-smoking policy
  • Comply with the visitor policies to ensure the rights and comfort of all patients. Be considerate of noise levels, privacy and safety. Weapons are prohibited on premises.
  • Treat hospital staff, other patients and visitors with courtesy and respect.
• To be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments.
• Not to give medication prescribed for him/her to others.
• Provide complete and accurate information for insurance claims and work with the hospital and physician billing offices to make payment arrangements.
• To communicate with the healthcare provider if his/her condition worsens of does not follow the expected course.
• To pay for services billed for in a timely manner as per the hospital policies.
• To respect that some other patients medical condition may be more urgent than yours and accept that your doctor may need to attend them first.
• To respect that admitted patient and patients requiring emergency care take priority for your doctor.
• To follow the prescribed treatment plan and carefully comply with the instructions given.
• To accept, where applicable, adaptations to the environment to ensure a safe and secure stay in hospital.
• To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.
• To attend follow-up appointment as requested.
• Not to take any medications without the knowledge of doctor and healthcare professionals.
• To provide correct and truthful history.
• To understand the charter of rights and seek clarification, if any

Your rights as a hospital patient:

• Right to Accessibility, availability and continuity of care
• Right to Dignity and Privacy of Patient
• Right to ensure Safety
• Right to Confidentiality of Information
• Right to Refusal of treatment
• Right to Information & education
• Right to express any special preference, spiritual or cultural need
• Right to get protection from physical abuse and neglect
• Right to give informed Consent
• Right to Complain and Redressal
• Right to Know the expected cost of treatment
• Right to access to his/her Clinical records
• Right to have second opinion
• Right to transfer and continuity of care
• Right to Know hospital rules & regulations